The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Take and process room service orders.
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Answer telephone promptly and courteously according to enterprise procedures and customer service standards. Completed |
Evidence:
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Check guests' names and use them throughout the interaction. Completed |
Evidence:
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Clarify details of orders, repeat them and check with guests for accuracy. Completed |
Evidence:
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Use suggestive selling techniques where appropriate. Completed |
Evidence:
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Advise guests of approximate time for delivery. Completed |
Evidence:
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Record room service orders and check the information. Completed |
Evidence:
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Interpret room service orders received from doorknob dockets. Completed |
Evidence:
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Transfer orders promptly to the appropriate location for preparation, where required. Completed |
Evidence:
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Set up trays and trolleys.
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Prepare food and beverage items for service periods. Completed |
Evidence:
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Prepare general room service equipment for use. Completed |
Evidence:
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Set up trays and trolleys appropriately according to enterprise standards for a range of meals. Completed |
Evidence:
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Select sufficient service equipment and check for cleanliness and damage. Completed |
Evidence:
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Set up trays and trolleys so that they are balanced, safe and attractively presented. Completed |
Evidence:
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Collect all food items and beverages promptly and in the right order. Completed |
Evidence:
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Check trays before leaving the kitchen and prior to entering the room, ensuring orders are complete and all items are served at the correct temperature. Completed |
Evidence:
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Present room service meals and beverages to guests.
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Request entry to guests' rooms by knocking firmly on the door and announcing the department according to enterprise service standards. Completed |
Evidence:
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Enter guests' rooms upon appropriate response from guests and greet them politely and according to enterprise service standards. Completed |
Evidence:
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Consult guests about their preferences for where trays or trolleys should be placed in the room and advise them of any potential hazards. Completed |
Evidence:
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Place trays or trolleys safely and conveniently. Completed |
Evidence:
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Position furniture where required. Completed |
Evidence:
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Offer an explanation of the meal to guests where appropriate. Completed |
Evidence:
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Serve and place meals and beverages according to enterprise procedures. Completed |
Evidence:
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Present room service accounts.
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Check guests' accounts for accuracy and present them according to enterprise procedures. Completed |
Evidence:
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Present charge accounts to guests for signing and charge to their room account or accept cash payment where tendered. Completed |
Evidence:
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Provide correct change to guests where appropriate. Completed |
Evidence:
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Promptly present cash payments to the cashier for processing and payment. Completed |
Evidence:
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Clear room service area.
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Check and clear floors promptly for used room service trolleys and trays. Completed |
Evidence:
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Return trays and trolleys to the room service area and dismantle and clean according to enterprise procedures. Completed |
Evidence:
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Restock station with equipment, food and beverage according to enterprise procedures. Completed |
Evidence:
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